Privacy Policy

Flock Social respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use personal information about you and how you can exercise your privacy rights.

We collect information about visitors to our Site and users of our services.

Such information is collected about you, including personal information, from the following sources:

  • Information We Collect Directly from You: The type of information that we collect directly from you varies based on your interaction with our Site and our Service. We collect information directly from you when you register an account with us, liaise with us on a customer service issue, complete an application or other forms on the Site and/or software. We also collect information that you send us via any medium, including, but not limited to email, telephone, as well as social media interactions like your social media handle, username, profile, and messages with our customers

  • Information We Receive from Customers: We may receive information from customers in order to provide our Service. Such information may include a user’s social media handle, username, profile, biography and messages or communications with our customers. We collect information from individuals employed by our customers such as their contact information in order to provide our Service.

When you visit our Site or use our Service, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

  • Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), third party webpages accessed via the Service and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked, or Service, including content accessed.

Collecting this information enables us to better understand the visitors who come to our Site or use our Service, where they come from, and what content and functionality is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site and/or Service to our visitors and users.

Flock Social processes your personal information for the following purposes:

  • Operate and improve the Site and Service
  • Provide users or customers with the services that a user or customer may request or that a user or customer has expressed interest in
  • Facilitate subscription processing, reviews and analysis
  • Evaluate user interest and needs in order to improve the Service and make available other offers, products or services
  • Evaluate the types of offers, products or services we make available to users or customers and potential users or customers
  • Monitor use of the Service
  • Provide customer support
  • Communicate and provide additional information that may be of interest to users through email or other means, such as special offers, announcements, and marketing materials
  • Conduct online research surveys regarding the Site and/or Service
  • Combine datasets to create aggregated data for internal evaluation and analysis
  • Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing
  • Provide advertisements to you through email messages
  • Manage our everyday business needs such as Site and/or Service administration, management, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use and any other contractual agreement relating to our Service or to comply with the law.

We do not share personal information with third parties for their own marketing purposes.

  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us. Note that if you submit a request to delete your personal information, this may prohibit you using the Site and/or Service.
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You should protect your user ID and password and NOT share it with anyone.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested.)

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, in the limited circumstances where this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.